Returns Policy


Returns Policy

The return policy is divided into 4 parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

 

Part 1 – Category, Return Window and Actions possible

 

Category

Returns Window, Actions Possible and Conditions (if any)

Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories

7 days

Refund, replacement or exchange

No Returns categories  

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

You can view the complete list of non-returnable products in Part-4

 

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories, freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

Part 3 - General Rules for a successful Return

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. We do refunds only in genuine case of delivery of defective products and on no other grounds. In the event of delivery of defective products, You have to send an email to our customer support executives at customer.support@amrak.in along with the details of the order, nature of issues, photographs of the defective product.
  3. In the event, on our verification it is observed that the defect is incurred due any of your actions or omissions, then Amrak will not be responsible for refunding the amounts paid to you.
  4. For all exchanges, cancellations and replacement please email our customer care executive at customer.support@amrak.in along with your complete order details and issues.
  5. We will pick the product from your doorstep and ship you the required order once we receive the shipment. There will be no extra shipping charge levied by us.
  6. .All applicable refunds shall be made to the bank account from which you had processed the payment within 4 to 7 business days.

 

Part 4 – Non-returnable items

The following table contains a list of products that are not eligible for returns as per the seller's Returns Policy:

Category

Products that can't be returned

Apparel, footwear, bags, mobile phone covers, stationery (diaries, notebooks etc.)

Any customized [i.e. ‘made to order’ including engraving/embroidery/laser printing/digital printing/screen printing] items of clothing, stationery, shoes, bags etc.

Innerwear

Bra Accessories, Briefs, Boxers, Socks, Lingerie Sets, Panty, Garter, Trunks and Vests

First time exchange

Products will not be exchanged/replaced twice on same order